New Survey Reveals The Worst 3 Airlines In Europe According To Travelers

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Europe stands out as the international capital for railway journey, with new thrilling cross-border journeys launching this 12 months, together with a Sleeper Train visiting 7 of its most beautiful cities, however flying stays by far and enormous the simplest and most cost-effective method to discover the culturally-charged continent.

Even probably the most environmentally-conscious of vacationers will throw warning to the wind when tempted with ten-dollar flights to Spain or a last-minute sunny getaway supply to Cyprus that prices much less commuting inside a single nation, however flying in Europe doesn’t come with out its challenges.

Wizz Air Aircraft Taking Off With A Snowy Mountain In The Background

While it is true it can save you a considerable amount of cash touring low-cost, you may must grasp the art of carry-on packing, observe strict baggage insurance policies, and also you may need to permit for some flexibility in your journey plans (you understand, simply in case there’s some delay concerned).

In case you have been questioning, and should you’re the sort who likes to make better-informed choices in relation to reserving flights, a brand new Which? survey has revealed the high 3 worst airways for short-haul flights in Europe (and it contains the main price range provider):



With an approval rating of 49%, Spain’s Iberia is just not solely the third worst airline for flights inside Europe however the worst-ranking full-service provider based mostly on the Which? survey. That’s to not say it is unhealthy, as round 87% of flights will arrive on time.

Still, on-time efficiency is just not the one metric to consider, with the shortage of complimentary meals and customized service on short-haul routes, which comprise the majority of Iberia’s flight map, prone to be perceived negatively by prospects.

traveler at airport flight board

This would not be an issue with Ryanair, Vueling, or easyJet, as resorting to aggressive fare wars whereas sustaining operational prices as little as doable appears to be their enterprise mannequin. Iberia, alternatively, has increased ticket costs in comparison with price range carriers.

Flying from London to Madrid, tickets begin from $86 one-way, no baggage added, in comparison with solely $25 on Ryanair. At these charges, you’d anticipate Iberia to supply extra consolation, and even present free snacks onboard, and that’s nearly by no means the case short-haul.


Tourists Boarding A Ryanair Flight In Europe

Speaking of Ryanair, the Irish large is the single-largest price range provider in Europe, reaching 227 worldwide locations. Its short-haul flights serve not solely European but additionally North African, Middle Eastern, and Western Asian hubs, with Morocco, Türkiye, Egypt, and Armenia, to call just a few.

When it involves customer support, you get what you pay for: you possibly can’t anticipate pampering, well-cushioned seats, free nibbles, and even reclination, for that matter, on a $20 flight from Paris-Beauvais to Gdansk, one of many prettiest cities in Poland, or Malaga, in Spain’s warm Costa Del Sol.

aerial view of Malaga, Spain

At an approval price of 47%, complaints embrace stiff seats and (at instances) disdainful employees. Compared to the United States, it is nearly unattainable to sack contract staff based mostly on their efficiency and/or remedy of shoppers until it is one thing main on account of Europe’s sturdy labor rights.

Don’t anticipate Ryanair flight attendants to exit of their method to be accommodating of your wants, nor the airline itself to point out understanding, or concern refunds if you cannot make your flight on account of private causes. On the brilliant aspect, their punctuality is not suboptimal, with most departures occurring on time.

Wizz Air

Wizz Air Staff Pictured Mid Flight, Unspecified Flight, Europe

The title of the worst airline in Europe presently goes to Hungary-based Wizz Air, with a buyer rating of solely 44%. Issues are much like these of Ryanair, because it scores low for seat consolation, meals and drinks, and it is primarily a Business and First Class buyer’s worst nightmare.

It will get you the place you’ll want to be, and there is no denying cheap last-minute tickets ranging from as little as $34 are onerous to return by in different airways, however you undoubtedly should not anticipate the usually detached employees to stick to the best requirements of customer support.

luggage with wizzair plane

Once once more, this isn’t America, the place it is all smiles and pleasantries. That being mentioned, Wizz Air flights departed on time for probably the most half all through 2023, with solely 2% being delayed by over three hours, increased than most of its rivals, but not alarmingly excessive.

The firm has fought again towards the classification, declaring the survey methodology as ‘deceptive’ and stating the outcomes are ‘not consultant’, stating that just one.15% of respondents mentioned they flew with Wizz Air throughout that interval.


view of a young woman on an airport

Wizz Air, Ryanair, and Iberia are three of the preferred airways in Europe, and although the client expertise is just not stellar, based mostly on the Which? survey, it is comparatively passable. Once once more, you should not anticipate excellent service paying the equal to a meal on flight tickets.

Being low-cost carriers, they’ll in fact appeal to each fierce defenders and staunch detractors, and the latter is especially true for many who have had a very unhealthy expertise flying low-cost in Europe, be it because of mishandled baggage, flight delays, or unhelpful employees.

Frustrated Passenger At Airport

This doesn’t imply it is best to anticipate the worst your self or that your personal buyer journey shall be absolutely reflective of the outcomes of this survey, which, as Wizz Air officers remarked, could have had its outcomes affected by the underrepresentation of sure focused audiences.

The full checklist of best-performing airways on short-haul European routes, ranked from finest to worst based mostly on Which?‘s findings, may be seen beneath, alongside their respective buyer scores:

  1. Jet2: 81%
  2. Icelandair: 74%
  3. Norwegian: 74%
  4. Turkish Airlines: 73%
  5. Logan Air: 72%
  6. Swiss: 71%
  7. Finnair: 68%
  8. TAP Portugal: 67%
  9. Aer Lingus: 66%
  10. Air France: 65%
  11. SAS: 64%
  12. Aegean Airlines: 63%
  13. KLM: 62%
  14. EastJet: 59%
  15. TUI: 59%
  16. Air Malta: 58%
  17. Lufthansa: 57%
  18. BA: 56%
  19. Vueling Airlines: 53%
  20. Iberia: 49%
  21. Ryanair: 47%
  22. Wizz Air: 44%

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Opinions expressed listed here are the creator’s alone, not these of any financial institution, bank card issuer, lodge, airline, or different entity. This content material has not been reviewed, authorized or in any other case endorsed by any of the entities included throughout the publish.

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